FAQs

Associated Appliance Service, Inc

Have an appliance-related question? We have the answer! Check out our FAQs below to learn more about our company and services.

  • What does 'Factory Certified Service' mean?

    Factory Certified Service indicates that our technicians have received direct training and authorization from Sub-Zero, Wolf, and Cove. We exclusively utilize authentic factory components, adhere to manufacturer-specified repair procedures, and uphold the highest levels of customer service.

  • Why should I choose a Factory Certified repair company?

    Factory certified services from AAssociated Appliance Service, Inc. ensure your appliance is repaired by experts who specialize in your brand, similar to the reliability you get with subzero certified appliance repair, helping protect your warranty and extend your appliance’s lifespan. Independent or non-certified services may not use genuine parts or have access to factory support.

  • How do I schedule a service appointment?

    You can schedule your subzero certified appliance repair by calling our service line at 410-668-6100 or by visiting https://www.associatedapplianceservice.com. Our team will confirm your appointment and provide an estimated arrival window.

  • What areas do you serve?

    We provide factory certified service, including wolf certified appliance repair, throughout Montgomery, Baltimore, Baltimore City, Harford, Howard, and parts of Carroll County.

  • How soon can I get an appointment?

    Appointment availability varies by location and season. We do our best to provide service within one to three business days for most repairs, including cove certified appliance repair appointments.

  • Are your factory technicians trained?

    Yes, our technicians receive specialized, ongoing training from Sub-Zero, Wolf, and cove certified appliance repair to ensure expert diagnosis and repair.

  • Do you use genuine parts?

    Absolutely. We only use genuine Sub-Zero, Wolf, and cove certified appliance repair parts backed by a full factory warranty.

  • Do you offer warranties on your repairs?

    Our repairs are covered by the Sub-Zero, Wolf, and Cove manufacturer warranty for appliances still within their warranty period. For appliances outside the manufacturer's warranty, we provide a 1-year warranty on parts and a 30-day warranty on labor.

  • Can you repair older models?

    Yes. As a Cove certified appliance repair shop, we service both current and many legacy models of Cove, Wolf, and Sub-Zero appliances.

  • Do you offer maintenance service?

    Yes. Preventative maintenance plans help keep your Sub-Zero, Wolf, and Cove appliances running at peak performance, and they’re an excellent complement to subzero certified appliance repair when issues do arise. Ask our service team for details.